You can contact our Customer Services by emailing; customer.service@carven.com or by telephoning +33 (0) 1 82 28 04 81 (from Monday to Friday between 10am to 6pm, French time, GMT+1).
To create an account, click on the « My account » logo at the top right of your screen. Click on « create an account ». Enter a valid email address and complete the required fields.
Changing your password or your billing information is very simple. Click on My Account and enter your identification and password. Once connected, you can see and change your personal information.
Click on « forgot your password » under the password field on the sign-in page. A new page will open to help you request a new password once you’ve entered in your email address. You’ll then receive an email helping you set up a new password.
You can sign up for the newsletter to receive updates and special offers straight to your email inbox. To subscribe, locate the newsletter section at the foot of the Home page.
You can unsubscribe from the newsletter by simply clicking on the Unsubscribe link at the foot of the newsletters you receive. You can also do it in your account, in the My Subscription section. Please don't hesitate to contact us if you have any difficulty.
The information you give us to handle your order are only used only in the context of our commercial relations. This information can in no way be shared or sold. In accordance with the Computers, Files and Freedom Law of 6 January 1978, you have the right to access, correct, change or remove any personal data which concerns you. So far as your financial information (bank or credit cards) is concerned, this is only used for your payment, with our secure payment partner Ogone. We do not retain any of your financial information.
You can contact Carven Customer Service by emailing; customer.service@carven.com or by telephoning +33 (0) 1 82 28 04 81 (from Monday to Friday between 10am to 6pm).
To place an order on carven.com, all you have to do is browse the site by going through the different categories and products. Choose the items that you wish to purchase by clicking on "Add To Cart". Once your products are in the cart, you can check its contents by clicking on the cart logo, then follow the prompts by clicking the "proceed to checkout" button. Once you have finalized your order, it will be prepared within 48 working hours in our warehouse, then passed on to the carrier, according to the country that you have selected. Please be sure to track your package with the tracking number.
All orders are dispatched within 48 hours maximum (within the limitations of available stock).You will receive an email containing your Tracking Number once your package has been shipped from our distribution center.
Once you have placed your order, you’ll receive a confirmation email with your purchase details.
When your order is ready, it will be dispatched to the delivery address you’ve entered.
When your order is dispatched, you’ll receive an email confirming that your order has been sent, with a link to the courier’s site to show your order’s progress.
You can cancel an order as long as it has not already been prepared by our warehouse. Please be sure to contact customer service as soon as possible : customer.service@carven.com
You can contact our Customer Services by emailing; customer.service@carven.com or by telephoning +33 (0) 1 82 28 04 81 (from Monday to Friday between 10am to 6pm).
The bank transactions on carven.com are handled by our partner Ogone. The data is fully encrypted. Bank details are not recorded.
We are particularly careful about protecting our customers from bankcard fraud. That’s why, in certain cases, the anti-fraud system 3Dsecure might be activated in order to confirm the identity of the bankcard user.
Have you checked the expiration date of your coupon code? Please be sure to respect upper and lower case and enter your code without leaving spaces. Try clearing the cache of your browser. If your code works, a text will appear to state that your coupon code was taken into account. Codes may not be used concurrently: if you have several, only one may be used per order. After following these steps, and if the code still won't work, please be sure to contact Carven Customer Service : customer.service@carven.com
Your order will be delivered, from Monday to Friday between 9am and 6pm.
Free shipping for orders over 450€ being shipped to France, Europe, Switzerland and for orders over 450£ being shipped to the United Kingdom.
For orders under 450€ in Europe and 450£ in the United Kingdom : - Express delivery in France and Europe costs €8 - United Kingdom £8 and 18$ in the United States.
Once the parcel has been shipped you will receive a DHL tracking number via email which will allow you to track your parcel. You can also track your parcel directly from your customer account.
Delivery times are calculated in business days, not including weekends or bank holidays. You may check our delivery times by eligible country below. Order preparation and delivery delays may be extended during peak times (sales, private sales).
"We currently deliver to Metropolitan France, the United Kingdom, the Euro Zone, Switzerland and the United States. The list of countries available for delivery will be displayed after you have confirmed your cart."
If you were absent when the courier tried to deliver your parcel, you will find a missed delivery card in your mailbox, from our shipper. Please be sure to contact the shipper accordingly and promptly in order to retrieve your package. You should do this within 5 working days, otherwise the package will be returned to us.
If you have not received your package after 6 days and a missed delivery card has not been left for you, please be sure to track your package using the DHL tracking number received via email. You also can contact our customer service team for more help : customer.service@carven.com
In this event, please be sure to contact Carven Customer Service (customer.service@carven.com) before returning the item. They will guide you regarding the procedure to follow.
The Customer has, 28 working days within the delivery date, without any justification or penalty to return a product.
For all returns within the context of the right of withdrawal, the procedure below must be completely respected : 1. Fill out the return form. This form is located in your Customer Account space underneath the "My Orders" section. No return will be accepted without the aforementioned return form completed. 2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. The Products must be returned in its original condition, tags and packaging included in perfect condition, otherwise we will be unable to accept your return and issue a refund. 3. Use the pre-paid DHL Return Label included in your order and leave the package at a DHL drop-off location. If this label was not included in your order, please contact customer.service@carven.com
Returns are free of charge when using the pre-paid return label slipped into every order shipped via DHL.In case you cannot find this pre-paid return label, please contact us at : customer.service@carven.com
Your refund will be made to the payment card used for the purchase. The Customers bank account will be credited with the said amount, within thirty (30) days from the date when Carven receives the Products.
These e-mails may be in the junk or spam files of your in-box: to protect users' privacy, these are becoming increasingly sensitive, for example by identifying e-mails from senders who are not in your address book. We recommend that you add https://www.carven.com/ to your anti-spam system and/or your address book.
Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. For security reasons, our Customer Services team does not have access to your credit card details, however please feel free to contact us and we will be happy to help you.
The Carven website is available with Microsoft Internet Explorer 7 or higher, as well as on all versions of Mozilla Firefox, Google Chrome, Safari and Opera.
You can contact Carven Customer Service by emailing customer.service@carven.com or by telephoning +33 (0) 1 82 28 04 81 (from Monday to Friday between 10am to 6pm).
